SHIPPING
We offer free shipping within India on all prepaid orders. Orders are usually dispatched within 1–2 business days and delivered within 3–6 business days, depending on the PIN code. Delhi/NCR orders normally arrive within 3 days.
Once your order is dispatched, we’ll send the AWB/tracking ID by phone, email, or SMS. Tracking may take up to 24 hours to activate. You can also use the Track Order option on our website.
We currently ship within India only and do not offer international or express shipping.
Cash on Delivery is available where offered. COD orders incur a non-refundable ₹150 fee and are confirmed after a phone call. Some PIN codes may not be serviceable. Payment is required before opening the package.
Orders can be cancelled within 2 hours by emailing fairdealg24@gmail.com or calling +918287909028. Shipped orders cannot be cancelled; please follow the return process after delivery.
Orders can be cancelled within 2 hours by emailing fairdealg24@gmail.com or calling +918287909028. Shipped orders cannot be cancelled; please follow the return process after delivery.
RETURNS AND EXCHANGES
All sales are final and there are no refunds. Items can be exchanged within 10 days from the date of delivery, or you can receive store credit within 15 days from the date of delivery.
Items must be unused, undamaged, and returned in their original box and packaging with the invoice. Do not wear, wash, clean, polish, or alter shoes. A ₹100 deduction applies if the box or packing material is missing. Try on shoes only on a clean, smooth surface.
We acknowledge return or exchange requests within 24–48 hours, arrange reverse pickup in about 2–4 business days, and inspect the product after receipt. We’ll email the outcome and process an approved refund or store credit within 3 days of receiving the item. Returns must meet our eligibility requirements.
After 10 days from the delivery date, products purchased will not be valid for exchange or store credit.For discounted as well as non discounted items, exchange in size is subject to availability.
Due to the sensitivity nature of the materials pertaining to accessories such as shoe care products, socks and shoe horns, these items are non returnable
Log in to your customer account to submit a request, or contact fairdealg24@gmail.com or +918287909028 within 10 days of delivery.
Each order includes one free exchange and a maximum of two exchanges. Fairdeal covers shipping for the first exchange; shipping charges apply to a second exchange.
An exchange for store credit can be initiated within 15 days from the date of delivery. A store credit is just like money secured with us at Fairdeal. It will be provided to you via unique one time use only Gift Coupon or Gift Card through e - mail. There is no validity or expiration of the store credit and can be used any time. Please write to us at fairdealg24@gmail.com along with at least 3 pictures of the item you wish to return. Once we have acknowledged the receipt of your e - mail, we will initiate the pick up from our end. When the products are received at our end and checked for its re sale value by our support team, the store credit will be issued immediately. The credit can be used at the cart or checkout section of the page once you have chosen your desired products.
On the receipt of your e - mail pertaining to a return or exchange request, we will take 24 - 48 hours to acknowledge. After acknowledgement, we will initiate the reverse pick up which might take 2 - 4 business days. Once the products have been picked up from the customer's location, it might take another 2 to 4 days for it to be delivered to us. When the products are received, our support team will carry out a thorough inspection to validate its acceptance which might take 1 - 2 days.
REPAIRS, GUARANTEE/WARRANTY
At Fairdeal, it is our responsibility to serve you products of pristine quality. In the rare event of a manufacturing defect found in the footwear you purchased, we will take up the issue with utmost importance and be ready to repair the footwear free of cost, If it falls under our stipulated time frame of guarantee period of 6 months.
Please Note that regular wear and tear of the shoe is natural and will not be subjected to possibility of repairs. A Guarantee does not include misuse, liquid damage, cuts by sharp objects and fading due to sunlight. Accidental damages are not covered.
Only the following standards will be considered as manufacturing defects:
1) Damaged upper.
2) Damaged sole or heel.
3) Faulty zippers / buckles. (incase the same buckle/zipper as per product wont be available, the company has the discretion of applying a similar/suitable buckle/zipper)
If we believe that the shoes are beyond the possibility of any sort of repairs whatsoever, we will issue you a store credit (for online orders) or credit note (for in - store orders) of the same or lesser value depending upon the usage of the shoe.
TERMS AND CONDITIONS
-Our guarantee/warranty period is of 6 months. In the rare instance of a manufacturing defect, we will be happy to repair the shoe free of cost. Please note that no repairs will be entertained without the bill. Please write to us at fairdealg24@gmail.comor call us at +918287909028 to apprise us of the situation along with a couple of pictures of the shoe and someone from the support team will take up your issue with utmost importance and aim to rectify it within 15 days.
-Return for refunds are only valid for online orders provided the product meets all the eligibility requirements and the customer notifies us via e - mail within 5 days from the delivery date. In store orders are not applicable for return for refunds.
-Exchange for store credit and other items on the website are valid for online orders provided the product meets all the eligibility requirements and the customer notifies us via e - mail within 15 days from the delivery date. For in store orders, there is a provision for exchange for credit note or other items if the shoe is brought to us within 15 days from the date of purchase along with the invoice in an unused re sellable condition.
-Any exchange is at the sole discretion of the company. For online orders, the support team will carry out a thorough inspection of the product to validate its acceptance before processing any returns/exchanges. For in store orders, the decision of the store manager to validate the acceptance of the product and determine whether it is unused, re sellable and hence exchangeable or not will be final.
-During End of Season Sale, both online and in store orders will not be entertained for return for refund, store credit and credit note facility. The shoes can be only exchanged for other items within 7 days from the date of purchase if it is brought to us in an unused, re sellable condition.
-Multiple promotional schemes can not be clubbed together for online as well as in store orders. For example, the discount obtained through the FD loyalty rewards program can not be clubbed with any other promotional scheme/offer/EOSS running at the store. As of now, the FD loyalty rewards program is only valid for in store orders.
-Guarantee/warranty on Samsonite and American Tourister luggage will be as specified by the company for the respective articles.
-Fairdeal reserves the right to change/alter/edit any policy related information without any prior notice. These policies mostly cover all aspects related to online as well as in store orders.